Your organization has prioritized access to dedicated Scytale personnel across multiple media, including e-mail, phone, web, and Slack.
Typically bug fixes and security fixes to SPIRE require community approval and, as such, may be delayed. These patches will be immediately available in Scytale Essentials, ahead of community approval.
Scytale provides a dedicated point of contact for your engineering teams, to help with issues with Scytale Essentials.
Scytale helps your engineering team troubleshoot Scytale Essentials issues.
Scytale hosts regularly scheduled video/audio calls for all Scytale Essentials customers.